Customers are strongly advised to read these Furniture Studio policy statements.
The Furniture Studio refunds / returns policy
1.Customers are urged, prior to furniture purchase, to ensure that the dimensions of any furniture & non-furniture goods purchased will enable them to pass through doors/windows to reach their destination.
2.Goods in respect of which there is no statutory right to a refund may be exchanged or the price refunded, at the discretion of The Furniture Studio Limited, provided that proof of purchase is produced and the goods are returned undamaged and in saleable condition within 28 days of the date of purchase. This entitlement does not apply for reasons of hygiene in the case of bed linens and pillows.
3.The statutory rights of customers to a refund of the purchase price in respect of goods that are not of satisfactory quality or fit for purpose are unaffected by this Furniture Studio Limited Policy, although goods will not be exchanged or the price refunded unless proof of purchase from The Furniture Studio Limited is produced or can be clearly inferred.
4.There is no legal entitlement to obtain a refund or an exchange of goods unless they are not of satisfactory quality under the law.
5.Credit /Debit cards can only be accepted in payment for goods or services.
The Furniture studio ‘sale’ returns policy
1.Customers are urged, prior to purchase of sale goods, to ensure that the dimensions of any goods purchased will enable them to pass through doors / windows to reach their destination.
2.Goods will not be exchanged or the price refunded unless proof of purchase from The Furniture Studio is produced.
3. The Furniture Studio asks customers to note that goods of satisfactory quality and fit for the purpose for which they were purchased in the ‘Sale’ will only be accepted back if returned undamaged and in saleable condition within the sale period and at the discretion of The Furniture Studio. This varies from The Furniture Studio’s normal practise of accepting the return of goods which are of satisfactory quality within 28 days of purchase undamaged and saleable. Please note the same conditions of entitlement that apply for reasons of hygiene in the case of bed linens and pillows remain in force.
4.There is no legal entitlement to exchange or obtain a refund in respect of goods that are of satisfactory quality. Such goods will not be refunded except in accordance with paragraph two of above.
5.The statutory rights of customers are unaffected by this Furniture Studio policy.
6.Credit/Debit Cards can only be accepted in payment for goods.
Conditions of Sale
The Furniture Studio is please to accept your order described overleaf subject to the following terms and conditions.
Payment may be made using all major Credit/Debit cards through Secure Trading. A Deposit of 50% is required when the order is placed. The remaining 50% is due once the goods have arrived in our distribution centre.
The anticipated delivery date will be given to you at the time of placing your order but this is an estimate only and shall not be deemed contractual. An actual date will be confirmed with you by telephone when the goods are ready for delivery and any balance paid.
Storage of goods
Once your order has been delivered into our Distribution Centre, we are unable to undertake storage for more than 14 days. It is your responsibility to ensure that you are able to take receipt of the items on the agreed delivery date. Items that cannot be delivered may be returned to the supplier or relocated to a storage warehouse for which a weekly charge will be payable.
Your Statutory Rights
Your statutory rights are unaffected by these terms and conditions